We also value your feedback and suggestions — they help us continually improve the Insurance Finder Australia experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Cyber insurance has moved from a specialist add-on to a mainstream business risk issue. Recent industry commentary points to a more selective market: insurers are examining security controls, data handling and outsourced technology dependencies before offering terms. For many Australian small businesses, that means a renewal is no longer just a price conversation. It is a test of whether the business can show how it prevents, detects and recovers from an incident. - read more
APRA’s operational risk standard, CPS 230, has shifted from a regulatory project into a practical benchmark for banks, insurers and superannuation trustees. For insurance customers, the change is not just about compliance language. It goes to whether an insurer can keep essential services running when technology fails, a supplier breaks down, a cyber incident occurs or a major weather event drives a surge in claims. - read more
The latest monitoring of Australia’s cyclone reinsurance pool has again highlighted a key reality for households and small businesses in cyclone-exposed regions: government-backed premium relief can help, but it does not remove the need to check whether cover is suitable, affordable and realistically sized for the risk. - read more
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In the hustle and bustle of everyday life, securing the future of your family might not always be on the top of your list. However, understanding and obtaining the right insurance is crucial for your family's security. Life can be unpredictable, and having the appropriate coverage can provide peace of mind and financial stability when unexpected events occur. - read more
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Knowledgebase
Whole Life Insurance: A type of life insurance that provides coverage for the insured's entire lifetime, with a savings component that builds cash value.
